What if I forget my PIN?

Two of our branches allow pins to be changed in person - these are our East Des Moines branch located at 600 E. 30th Street and our Ames Somerset branch located at 2623 Northridge Pkwy.

You can also call our Member Service Contact Center at 1.800.296.9064, however representatives are unable to actually change the pin over the phone. Representatives will send out a PIN mailer to the mailing address on file to notify you of your current pin; this could take 7 to 10 business days to arrive. 

If you need/want to change your pin, you must go to one of the two branches listed above. 

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